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AI can khnow answer chats for your!.

“I can’t believe it’s free!”

“Your AI Agent replaced me!”

“I just want to hug you!”

How millions of companies Better Bigger Faster  wow billions of customers

All your Live Chat Ticketing Knowledge Base
CRM and Chat Pages in one, organized place.

100% Free - Read why

Get started-free

people interact with a tawk.to Over 3 Billion widget every month

Why tawk.to?

 

Because you need a free and easy way to communicate with your customers

 

Get close

 

Your customers have questions before they buy. Be where they are, when they need you, so they have the confidence they need to choose you over the competition. Every time.

Get in front

 

With customer data siloed across so many tools, it’s hard to get a top-down view of the customer journey. Not anymore. You now have one place for all your customer interactions.

Get organized

 

With customer data siloed across so many tools, it’s hard to get a top-down view of the customer journey. Not anymore. You now have one place for all your customer interactions.

How does it work?

 

Add a small JavaScript snippet to your site — it takes 30 seconds to get started

Monitor customer
activity in real time

See which pages your visitors are on in real time, what they are searching for within your Knowledge Base and how often they visit your website. View activity across their entire journey. See clearly which team member responded to a customer last and maintain a complete conversation history.

Meet customers  
where they are

Access is the currency of the web. You need to be where your customers are, and if you’re not, your competitors will be. With tools like Live Chat, Ticketing, a Knowledge Base and video and voice add-ons, you have what you need to be there for customers when and where they need you most.

Collaborate and 
assign conversations

Tag and assign conversations to members of your team and ensure the right person is responding at the right time. Seeing the entire journey alongside customer data gives you the power to respond with context and ultimately create memorable and positive customer experiences.

Easily share
your knowledge

Streamline support with a free customizable Knowledge Base that both your team and your customers are going to love. Easily share your team’s know-how internally alongside chats, then select what to publish publicly.

Have intelligent conversations

Being able to respond to a conversation within the context of a customer journey, armed with shortcuts and Knowledge Base articles, makes it easy to deliver epic customer experiences.

Don’t take our word for it though ...

 

See how 5+ MILLION people use tawk.to to get closer to their customers

MORE CUSTUMERS STORIES

Ranked #1 with a 98% customer satisfaction score, millions of people use tawk.to to interact with billions of customers.

All the Features, without the price tag

 

A truly customizable live chat and customer communication platform packed with premium features
45+ Languages
Geo IP Tracking
Aliases
Message Filtering
JavaScript API
Unlimited Agents
Departments
High Load Dashboard
Group Messaging
Track Sentiment
File Transfer
Secure Encryption
Video + Voice (Add-on)
Unlimited History
Tags
Custom Tabs
Agent > Agent Messaging
Track Engagement
Attention Bubble
Message sneak-peek
Screen Sharing
Detailed Reporting
Domain Restriction
Visitor Information
Desktop Notifications
Ban/Unban Visitor
Scheduler
In-Chat Payments (beta)

Have questions?

 

Let’s do our best to answer your most frequently asked questions

How many agents can we add?

here are no limits to the number of agents you can add to a property. tawk.to is an agent-centric chat application, which means every agent has their own account and you can share properties.

We generate revenue by providing Hired Agent services for customers that don’t want to answer the chat themselves.

To use the software and answer yourself is completely free, with no limits at all on the number of Agents, chat volumes or sites you can add widgets to.

tawk.to is truly 100% free and then just $1/hr if you need professionally trained, native speaking chat agents to help you answer your chats.

Win/Win right?

No. You can answer as many concurrent chats as you wish. There are no limits.

We take your privacy and data security very seriously. All communication between you and your visitors is over SHA-256 Secure Socket Layer, and all data is housed on encrypted servers.

How many agents can we add?

We offer 24×7-365 live support via both chat and email. Simply initiate a chat on our site at any time, and a member of our dedicated support team will help as best as they can.

he tawk.to Help Center can be found here.

tawk.to is a hosted solution. We don’t currently offer an on-premise option. However, we would like to shed some light on this issue, as it’s important to understand why that is the case.

tawk.to is currently hosted at Google Cloud, with a globally distributed architecture, to bring the application as close as possible to both our customers and end consumers. Due to the nature of Messaging, the speed (and latency) of message delivery can be the difference between a great or poor visitor experience.

For a product like Live Chat, on-premise hosting is honestly a really bad idea.

.

awk.to is the world’s #1 most widely used live chat software. More than 35% of all websites that use live chat, use tawk.to.

Millions of business users communicate with billions of end consumers via tawk.to. In fact, over 2 billion end consumers interact with a tawk.to widget each and every month.


That’s 1/5th of the world’s population.

“You shouldn’t have to pay to chat with the visitors on your website. They’re your visitors!”

Forever Free. It’s that simple.

People prefer to message

 

Your customers have spoken loud and clear. Messaging is their channel of choice — and you need to be where your customers are, when they need you the most.

 
Get Started Free

120s set-up • Free Forever • Secure​

CONTACT CRM

Add context to conversations with Contacts — a free CRM

 

Track unlimited leads, collaborate with shared data, and empower your sales team with a user-friendly CRM that keeps you close to your customers.
SIGN UP FOR FREE
SECEDULE CALLS

Easy set-up • Free Forever • Secure​

Never let a lead go cold

 

Contacts lets you manage and organize all of your leads, prospects, and customers for multiple businesses in one place

Easy, no-code setup

Built into your dashboard and fully integrated with live chat and ticketing, there’s no installation needed.

Add Unlimited contacts

Add, manage, and track unlimited contacts for unlimited properties — without the price tag.

Empower your team

Skip the learning curve and ultra-complicated training programs. With no IT knowledge required, anyone can use this.

See the data that matters for your business

Create segments and
custom attributes

Customize your Contacts display with custom attributes and segments. Add, delete, and sort columns to tailor your view for your business.

Qualify leads

View, tag, and continue conversations from a profile or your inbox. Get organized, avoid missed follow-ups with potential customers, and never let a lead go cold.

Add and manage Organizations

Link contacts to organizations and view all contacts for each. Always know your primary contact for every business you work with.

See the big picture

 
Having all of your emails, notes, documents, and history in one place gives you context for conversations and a view of the whole customer journey.

Save time and streamline

Enter contact details directly into your CRM from a live chat or ticketing email. With all of your information in view, you save time and avoid lost opportunities.

24×7-365 

Support

Our friendly and helpful support agents are always available to assist you. Need more help? Schedule a one-on-one call with a representative.
 

Coming Soon — in development!

 

Phone customers — directly from your CRM
Send and receive SMS messages
Collect payments and fees in the widget via Billing

 
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